pkbd's Privacy Policy
Learn how pkbd collects, uses, and protects your personal information — with complete transparency. Your privacy is our top priority.
pkbd ("we", "our") is a trusted online casino and betting platform in Bangladesh. This privacy policy provides a complete and clear description of how personal information belonging to users of our platform ("you", "your") is collected, used, shared, and kept secure.
By using pkbd's website, mobile site, or app, you are considered to have agreed to the terms of this privacy policy. We ask that you read this entire document carefully. If you have any questions, please contact us.
1 What Data We Collect
We collect various types of information when you register an account and use our services at pkbd. This information is divided into two main categories.
a) Information You Provide Directly
When you create an account on pkbd or use our services, we may collect the following information:
- Identity Information: Full name, date of birth, national identity card number (for age verification).
- Contact Information: Email address, mobile number, postal address.
- Account Information: Username, password (stored in encrypted form).
- Financial Information: bKash, Nagad, Rocket account numbers or bank account details — for processing deposits and withdrawals.
- Communication Records: Records of contact made with us via live chat or email.
b) Automatically Collected Information
Certain information is collected automatically while you use the pkbd platform:
- Technical Information: IP address, device type, operating system, browser type and version.
- Usage Information: Which pages you visited, how long you stayed, which games you played, where you came from.
- Transaction Information: Deposit and withdrawal history, bet and game records.
- Log Data: Log files of activity that occurs on the platform.
2 Purpose of Data Use
We use the data we collect only for lawful and specific purposes. pkbd may use your information for the following reasons:
Service Operations
- Creating and managing your account.
- Processing deposits and withdrawals.
- Providing gaming and betting services.
- Managing bonuses and promotions.
- Tracking the VIP program.
Security and Compliance
- Age verification (confirming 21+).
- Identity verification and fraud prevention.
- Complying with anti-money laundering (AML) policy.
- Detecting multiple accounts.
- Ensuring platform security.
Customer Support
- Providing 24/7 live chat support.
- Responding to your complaints and questions.
- Sending account-related notifications.
- Sending transaction confirmation messages.
Service Improvement
- Improving the platform experience.
- Adding new games and features.
- Identifying and resolving technical issues.
- Managing responsible gaming tools.
3 Cookies and Tracking Technologies
pkbd uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help our platform function effectively.
Types of Cookies We Use
- Essential Cookies: These cookies are essential for the platform's core functions — such as maintaining login sessions, verifying security, and storing game data. Disabling them may cause the platform to not work properly.
- Functional Cookies: For remembering your preferences — such as language settings and display preferences.
- Analytics Cookies: To understand how users are using our platform. This information is used to improve our services.
4 Data Sharing and Disclosure
pkbd does not sell your personal information to third parties. However, in certain circumstances we may share limited information.
Service Provider Partners
pkbd works with certain trusted third-party technology and service providers to operate our services — such as game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.), payment processing companies, and IT infrastructure providers. These partners receive only the minimum information necessary to provide services and are required to comply with our privacy policy.
Legal Obligations
In the following circumstances, pkbd may be legally required to disclose information:
- To comply with court orders or legal directives from regulatory bodies.
- In mandatory reporting processes related to financial activity.
- To assist in investigations into fraud, money laundering, or other illegal activity.
- To protect the rights and safety of pkbd or our users.
5 Data Retention Period
pkbd retains your information only for as long as necessary. In determining the retention period, we consider the following:
Retention Criteria
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information is kept for a defined period for legal, regulatory, and security reasons.
- Transaction Records: Records of financial transactions are retained for an extended period — as they are required for legal and financial auditing purposes.
- Cookies and Log Data: Generally retained for a short period and deleted once no longer relevant.
Once the retention period ends, we securely delete or anonymise the data so that your identity can no longer be identified in any way.
6 Data Security Measures
pkbd has implemented industry-standard technical and organisational measures to protect your information.
Technical Security
- SSL/TLS Encryption: Data transmitted on the website is sent through encrypted connections.
- Password Encryption: Your password is never stored in plain text.
- Secure Servers: Data is stored in secured data centres.
- Firewall and Monitoring: Round-the-clock network security measures are in place.
Organisational Security
- Access Control: Only authorised staff can access your information.
- Staff Training: Our team receives regular training on data protection.
- Audits: Regular security audits are conducted.
- Incident Management: A rapid response plan is in place in the event of a data breach.
7 Your Personal Rights
pkbd believes you should have full control over your own information. Your rights are set out in detail below:
Right of Access to Information
You can ask pkbd at any time what information we are storing about you. We will provide you with a copy of that information within a reasonable time. To make this request, email us at [email protected].
Right to Correct Information
If any of your information is incorrect or you want to update outdated information, please contact us. We will make the correction as soon as possible. Some changes may require identity verification.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. Please note that due to legal and regulatory obligations, we may be required to retain certain information for a defined period.
Right to Object to Processing
If you feel that your information should not be used for a particular purpose, you may raise an objection. We will review your request and take reasonable action.
8 Minor Protection
21+ Age Restriction Policy
pkbd strictly follows its age restriction policy. Our platform is only for users aged 21 and above. We do not collect information from anyone under 21, nor do we allow them to create an account.
We collect age verification information at the time of account registration. If we are informed that a minor's information exists in our system, we will immediately close that account and delete the associated data.
If a parent or guardian suspects that their child has created an account on pkbd, please contact us at [email protected].
9 Third-Party Links & Services
Responsibility for External Platforms
pkbd uses software from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers to deliver gaming services on the platform. These software providers may have their own privacy policies.
bKash, Nagad, Rocket, and bank transfers are used for payment processing. These services are governed by their own terms and conditions and privacy policies. pkbd is not responsible for the data collection or use practices of these third parties.
We advise you to read the privacy policy of each of these services and stay informed about the protection of your data.
10 Privacy Policy Changes
Policy Update Process
pkbd may update this privacy policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page and, for significant changes, send a notification to your registered email address.
If you continue using pkbd after a revised policy is published, it will be considered that you have agreed to the new policy. We therefore advise you to revisit this page occasionally.
If you do not agree with any changes, please contact us or stop using the platform.
11 Contact Us
Privacy-Related Questions & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our team provides support in Bengali 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Contact us directly via 24/7 live chat on the website.
We will make every effort to resolve your request as quickly as possible.